My Amazon FBA account was hacked and I lost control of it for two weeks. In this video, I will share with you what happened so you can prevent the same thing from happening to you and how I managed to fix it and retrieve my account.

Here are some important notes that you should remember if you have an Amazon account:
• Once you lost control of your account, it’s a pain to get Amazon on the phone.
• Make sure you have a backup account that has access to your Amazon account
• If you are able to get a hold of someone on the phone, request for the case to be transferred to VCAC.

I am not 100% sure how this happened. I might have been sent a phishing email or I could have typed in my password while connected to a public WiFi during my vacation in the Philippines. I was also able to download a PDF editor app that was full of virus and my password could have been stolen from there. To prevent having your passwords stolen, take note of the following:

1. Don’t reply to phishing emails
2. Don’t log in to unsecured WiFi
3. Don’t Install Unsecured Apps

One thing that saved me was my second account. It is the account that my virtual assistant used to log in to my account and do certain tasks. Although that backup account has limited access, it still allowed me to send in more inventory while I was locked out of my account.

For added security to your accounts, you should enable the two-step authentication. You can do this not just for your Amazon account, but also for your email accounts. With this, you are not only required a password but a code as well before you can log in to your account.

The trick I used to be able to call Amazon is I called the Amazon Associates program. 50% of the time it worked, but other times I was bouncing from one representative to the other. It was not until one guy transferred me to the VCAC that I finally was able to retrieve my account back. It may not yet be over, but the good thing is that I was able to have access to my account again.